1 Frequently asked questions by customers
1.1 Do you have a brick and mortar location?
Yes, we do! Our fabulous boutique is located in Chicago, IL. The address is 1640 E. 87th Street.
Sunday 12pm - 4pm CST
Monday - Saturday 11am - 7pm CST
Boutique - 773-978-1200
Website - 773-978-5503
1.2 How much is shipping?
We offer flat rate shipping for $10 to anywhere in United States. Parcels are shipped via the United States Postal Service and usually arrive within 5 business days. Occasionally, we run promotions that offer free shipping.
1.3 Do you ship to Canada?
Unfortunately, we are not yet equipped to ship to Canada or accepting Canadian forms of payment. If you want to purchase something to be delivered to Canada, please contact us at directly at firstname.lastname@example.org.
1.4 When will my order be ready if I select in-store pickup?
Typically orders will be ready within 2-4 hours, but no longer than 24 hours. You will receive an email stating your order is ready for pick-up.
1.5 I see an item I want online, do you carry it in-store?
The brick and mortar location and the website run off of a single inventory system. Therefore, any item you see online can also be found in the store as well.
1.6 How do I figure out my clothing size?
Clothes sizing can be a bit tricky as the sizing is different from brand to brand. Especially when it comes to European Designers, as their sizing may not easily correlate with traditional US sizes. For a better understanding please refer to the brand of your choice on the Collections page: https://www.shopeechicago.com/brands/
1.7 How do I know my European shoe size?
Like clothing, European shoe sizing varies from brand to brand as well. For a better understanding please refer to the brand of your choice on the Collections page: https://www.shopeechicago.com/brands/
*Please note, if a shoe runs small it will always be stated so in the description of the shoe.
Typical European shoe size chart:
Size 38 | 7 - 7.5
Size 39 | 8 - 8.5
Size 40 | 9 - 9.5
Size 41 | 10 - 10.5
Size 42 | 11
1.8 Why are some promos applicable in-store only and others online only?
Although we do operate from a single inventory system, the website and the store are separate entities in terms of business. Therefore, some sales will not occur in tandem while others will.